Release Notes

Release notes provide our users with a high level overview of details related to updates to the software.

Release 7.7.2

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Assets

  • Added Turned In Date and Last Assignment Date has been added to the Asset Manage page. Last Assignment Date will not show dates for previous records but will show for any moving forward.

Help Desk

  • Task ID barcode has been added to the Actions report in order to scan the barcode for quicker lookup.
  • Added ticket queue to the ticket activity logs.

Imports

  • Filewave API version 2 IOS import.

Release 7.7.0

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Manage Screens

  • The link option to switch back to the legacy page has been removed from the following manage pages. Students, Staff, Locations, Parts, Orders, and Invoices. It will remain on the other manage pages temporarily.

Help Desk

  • Ticket Type drop down is now in alphabetical order on the Submit Ticket screen.

Imports

  • Filewave API has been added as an asset import type. This feature will need to be activated by a member of Support/Implementation in order to use.
  • FTP CSV Assets Import – “State Student ID” has been added to the ‘Lookup By Property’ drop down.
  • Jamf Pro Mobile IOS Import Settings – “Mobile Device Name” has been added to the field mapping source drop down.
  • Staff/Student Import – The Staff and Student SIS imports have been renamed to FTP Staff and FTP Student.

Release 7.5.0

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Feature Updates

Dashboard Enhancements

  • Users can now determine which chart type (i.e. Pie, Line, Graph, etc.) for each chart type, and the settings will be saved for the user.
  • Filter options have been added to the chart to enable users to drill further into the data.
  • Users can now enlarge any of the charts to display as full screen for easier visibility.
  • An auto-refresh has been added to the dashboard charts, as well as a new option that enables you to refresh the data at any time.

Other Enhancements

  • A new standard report has been added to the software that displays users with multiple assets assigned to them.
  • The automated new and inactivated student report now also includes student inner-district transfers.
  • An automated new and inactivated report has been added for staff.
  • Districts now have the ability to disable “Add New Ticket” includes device and purchasing information.
  • The file size limit for imports has been increased from 10MB to 25MB.
  • On the ticket export option, the technician’s name field has been concatenated to display in a single column.
  • The issue where users duplicate emails once notes were saved on a ticket has been resolved.
  • The lag time when saving a note has been resolved on help desk tickets.
  • Value mappings has been enhanced to enable the user to delete specific values.
  • The Active Directory staff import logs now include a title on the logs.

Release 7.0.0

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Feature Updates

  • Ability to rearrange columns on the manage screens.
  • Ability to save a filter and columns in something called My Views
  • Ability to set a Default My View. (This will auto-load that view when you visit this page).
  • Update the exports to only include the columns that you have selected.
  • Updated Student and Staff edit screens and moved the related assets to the left-hand side for quicker viewing.
  • Added the Related User Policies section to the edit ticket screen.
  • Added a scroll bar on some of the free text box fields to make it easier to view.
  • Added the part name on the drop-down menu when selecting a part on the edit ticket screen.
  • Added Ticket history to show on the Submit Ticket screen for the related user.

Release 6.8.0

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Feature Updates

  •  Some of the icons and icon colors have been updated to bring a little pop to the software.
  • New icon choices have been added to the submit ticket forms.
  • Reduced the height of the tiles and made them wider allowing ability to view more on the submit ticket screen.
  • The include barcode setting has been  set as the default option on the print label options.
  • Update the rules to fire on updated tickets, status changes, technician changes, ticket type changes, and ticket priority changes. If you have rules setup for anything other than ticket creation this update will cause those rules to start working. Please be aware of this change as it could change how tickets are being delivered and updated.
  • Assigned To Queue has been added to the rules conditions.
  • Added ability to auto create user login on new import.
  • Added ability to auto create user login when manually creating user.
  • Updated user login creation on import and manual creation.
  • Update user import settings to resolve issue with import sync to mark students or staff as inactive.
  • Added ability to import assets via FTP using a CSV file.
  • Updated the email correspondence email to include the ticket description.

Release 6.7.0

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Feature Updates

  • If you are in one instance of One to One Plus and open a new tab to login to another instance, it will now log you out of the other instance.
  • A new dialog box/popup window has been added to display new messages from One to One Plus. We will use this to alert all users of any upcoming new features, release notes, webinars, etc.  If you click on Read Later, the message will reappear again the next day.
  •  You now have the ability to disable the dashboard tabs that are not being used. These options are located under Settings – System – System Settings.
  • Notes on the Add/Edit Ticket screen now contain a spellcheck feature. If you right mouse click on misspelled word, it will now give you suggestions on the misspelling.  This is available in various note fields and in correspondence.
  • Users now have the ability to paste inline image (jpeg, jpg, png) in emails being sent to Help Desk – Email Ticket option.
    • For example:  If you are emailing the Help Desk with an issue, you will drag/drop in the image on the email.  Then when email is converted to ticket, it will show up as an attachment in the correspondence area.  Next click on the attachment, to show full image on new tab.
  • The Imports page was redirecting back to the Import Properties pages after a change was saved. This has now been fixed.  The page will now remain open if a change is saved.
  • A new option has been added under Settings – Users- User Settings that allow you to create Staff and/or Student logins on import. Here you will be able to select to create the login based on full or partial email address or staff/student ID.

Release 6.6.0

Bug Fixes

  • Error on parts save
  • Settings import is blank if new imports not enabled.
  • Update User import logs
  • Update user login to make username not case sensitive

Release 6.5.0

Feature Updates

  • If you don’t have the asset id in your MDM solution then you will now have the option to import asset id as serial number.
  • Fixed issue with getting duplicate email ticket notifications.
  • Fixed issue with new/loaner asset automatically updating both assigned to and held by field.
  • Email address is now listed as required field for staff imports.

Release 6.4.0

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Feature Updates

  • Auth Methods have been updated for more flexibility and to resolve issues with Office 365 SSO on mobile app as well as reduce the API calls to the database.
  • On the login screen a new option has been added to the login screen called “Remain logged in”. This will remember the last login/password used. If the flag is checked during login and if you close the tab (not logout), then open a new instance of the app it will see you are still logged in and take you directly to the dashboard. This behavior will last for 14 days. This will not happen if the browser has cookies turned off or they are cleared. This has also been added to the mobile app as well.
  • On the Edit Ticket screen notes can now default to private by setting a new flag called “private” located under Settings – Tickets”.
  • Private notes were displaying to all groups regardless of how the user groups were set on the ticket settings. This has now been fixed.
  • On the staff and student SIS imports the “enabled” flag was not working properly and was causing the import to run even if the flag is not checked. This has now been fixed.
  • On the Google import value mappings for “Assigned to Location” was showing blank in the drop down list. This has now been fixed.

Release 6.3.0

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Feature Updates

  • Error message was being displayed when printing labels for accessories on the assign screen. This has now been fixed.
  • “Assign Only” has been added as submit action option. This can also be set as the default setting in the Asset Settings under the Assign/Turn In Screen Settings. We have also added a template for it as well.
  • On the Turn In screen, the “Assign Only” has been added as submit action option. This can also be set as the default setting in the Asset Settings under the Assign/Turn In Screen Settings. We have also added a template or it as well.
  • The Edit Student (Print Label) option was added to select to print Student ID. The setting is under Settings.
  • In the System Settings if the option is checked, the student ID will print on the individual label.
  • An option has been added to include barcodes when printing labels. Other options are also available such as Student ID, Middle Name, Grade Level, Distribution and Bar Code options.
  • When creating a ticket through “Add New” option and inputting “Time Spent” on the Notes area, it was triggering the system to change the ticket type to be what is set as default ticket type. This has now been fixed.

Release 6.1.0

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Feature Updates

  • The system will now save and return you back to the last tab you
    visited
  • A new “Email All” button as been added to the Students Manage page. This will email the student and/or guardian based on how the flags are set in the Settings – Users – User Settings under Bulk Policy Email Settings option. The email will contain a link called “Sign Policies” will take you to the student’s page. Everything on the page will be disabled except for the sign option for policies. Only students that are setup with a user login will receive emails. This is setup under Settings – System – User Logins.

Release 5.7.0

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Feature Updates

  • Added Fields to the Inventory Audit Filters.
  • Added OS Version and System Ram Total as importable fields for the Google Console API.
  • Added Azure AD Registered, Compliance State, Device Registration State, and is Supervised as importable fields for the Intune API.
  • Separated out the jamf pro mobile and jamf pro TV OS device imports.
  • Added the ability to import tab delimited files as well as accepting “” around text for the Staff and Student imports.

Release 5.6.0

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Feature Updates

  • Fixed bug with manage asset and manage invoice screens where column headers were not freezing.
  • Room Number has been added to the Total Assets, Reconciled, and Unreconciled Asset pages.
  • Asset Type has been added to the Total Assets, Reconciled and Unreconciled Asset pages.

Release 5.5.0

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Feature Updates

  • Manage Assets – Email All option added.
  • Manage Invoice – Email All option added
  • On the add payment confirmation, it will now stay on the page until you leave the page.

Release 5.4.0

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Feature Updates

  • Added 3D Pie Charts to the Dashboard
  • Assign and Turn in screen now look for a system status of active
  • Ability to email turn in receipt
  • Invoice Description is now a larger text box
  • Updated login screen to hide manual login if SSO is enabled
  • On new API imports now have the ability to do lookup by and wildcard mappings

Release 5.3.0

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Feature Updates

  • On the my tickets screen an error message would be displayed for the user role of staff when a ticket link was opened, this bug has been fixed.
  • A new message has been added above the Type Categories field to remind users that when a category is selected, it will filter the Types list box below it to only those items that are associated with the category. ***These two fields work together with each other. If you select one without the other, the system will not save correctly.
  • When an invoice is created from the Edit Ticket Form, it was reverting the ticket type to the default type if one is set, this bug is now fixed to keep the current ticket type.
  • An error message was being displayed when logged in as a user with a student role, this bug is now fixed.

Release 5.2.0

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Feature Updates

  • The asset site has been added to the assign asset screen.
  • Multiple assets can now be turned in at the same time from the turn in screen.
  • The description field on the Manage Tickets screen now has a limit on the
    number of characters displayed to make the screen easier to navigate.
  • Ticket Queue has been added to the Bulk Update screen for tickets.
  • A download file option has been added for all of the import screens to
    download a copy of the file that was imported.
  • The Asset Funding Source Type has been added to the asset import template.
  • For the Jamf Pro API, the asset tag field has been added to the mappings field.

Release 5.1.0

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Feature Updates

  • Edit Ticket & Add Ticket-
    • The date/time stamp on the replies were not displaying the correct information. This has now been fixed.
    • The “from” email will now be displayed on any of the correspondences.
  • Settings/General
    • Google Info button will now work for Asset Manager Role
    • A user with Tech Champion Role now has the ability to print individual labels on each of the edit screens.
    • The Master Search will now work for Tech Champion Role

Release 4.13.0

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Feature Updates

  • Edit Ticket & Add Ticket-
    • Related User Job Title has been added to the Add, Edit and Manage screen. This will display based on the job title that is saved on the Edit Staff screen.
  • Parts has been added to the Help Desk – Manage page. This will be displayed by selecting to display it from the Columns button.
  • Imports – Staff Settings– Job Description field has been added to the column headers drop down list.

Bug Fix

  • If the ticket has Parts associated with it, the quantity on hand in the Edit Parts component was decreasing each time you clicked the Save button. This has now been fixed.

Release 4.11.0

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  • Edit Ticket & Add Ticket– The “Files” section now allows for .txt and .docx file types to be saved.
  • System – User Roles- A new user role has been added for Asset Manager.

Release 4.10.0

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  • Manage – The purchase date and warranty expiration dates on the manage screen didn’t match the dates on the Edit Asset screen. It was showing one day off.

Release 4.9.0

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  • Tickets – The User Groups drop down was clearing your selections when you click save and then clicked on a different form. It was also prompting you to save your changes.  This has now been fixed.
  • Manage – The purchase date and warranty expiration dates on the manage screen didn’t match the dates on the Edit Asset screen. It was showing one day off.

Release 4.8.0

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  • Add a Notes section to Edit Part screen

  • Add a dashboard item under tickets for Open Tickets by Queue

  • Add notes field on parts to the manage parts screen

  • Increase File size limits to 10MB each and total of 50 MB

  • When the platform option is chosen when adding a new ticket, it is creating another platform in the settings area.

Release 4.7.0

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  • Turn In – Emails were not automatically generating when assets are being submitted
    through the “Turn in Asset” screen. This has now been fixed.
  • Manage – Edit Ticket & Add Ticket- The “Files” section has now been moved above the “Notes”
    section. It will also display the number of attached files if section is collapsed.
  • Edit Tickets – The following changes relates to the Edit Tickets screen.
     “To Guardian” has been added to Email Ticket screen. This can be accessed by
    clicking on Actions button and then Email
  • Email Tickets and Submit Ticket – If the “Default?” flag was set on the Ticket Types, it was not
    actually auto filling the Types and Categories on the ticket creation. This has now been fixed.

Release 4.6.0

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  • Task manage “My Queues” when saved to my filters not populating correctly.
  • Manage Ticket Screen queue column – cannot type in search box and search
  • Task update email changes.
  • Add the Related User Site to the Help Desk Column choices and to the Edit Ticket screen as greyed out field.
  • Manage tasks screen is not sorted by created date.
  • The external email address does not show up in the ticket when converted. We have to copy and paste that data

Release 4.0.0

  • Email Correspondence
    The One to One Plus software now enables you to integrate your help desk with email. End users and technicians can now update ticket information simply by replying to emails. The software provides the means to automatically capture all email correspondence and display this correspondence on the ticket record.
  • Rules and Routing
    Users can now set up custom rules in the software to trigger automated routing, actions, and notifications. Your rules can be customized to activate based on specific events (i.e. new ticket created, ticket is updated) and conditions (i.e. ticket types, users) that must be met for the rule to activate.
  • Queues
    The software now allows you to set up queues and assign technicians as members of a queue. Tickets can then be assigned to a specific queue based on fields such as sites, ticket types, etc. Members of the queue, then can access a new My Queues area to view the tickets in their queues and assign themselves as the technician.
  • Custom Emails
    You can now add custom emails to the system for correspondence with end users. While the basic emails are still available from the software, this feature enables you to associate custom emails to specific actions for an enhanced end user experience.
  • Watchers
    Users can now determine which tickets they will receive notifications about using the new watcher feature. Additionally, they can unwatch any tickets that they no longer wish to follow.

Release 3.38.0

  • Added Save and Send Button on tickets
  • Added Save and Send Button on ticket notes.

Release 3.36.0

  • Added Parts Inventory and Orders

Release 3.35.0

  • The Assigned To User Site has been added to the column choices on the Manage
    Asset screen.
  • Any user that can access the Manage Asset screen can now utilize the Print All feature located on that screen.
  • A new Turn In report has been added under the Standard Report>Asset tab. This report will enable administrators to get a quick overview of the number of devices that have not been
    turned in.
  • Sound indicators have been reinstalled to identify whether an assignment or turn in processed correctly or failed.
  • The Turned In flag now updates automatically on the New Asset field within the Help Desk ticket forms.
  • Users can now search by Related User ID on the Add Invoice screen.
  • Infinite scrolls are now available in drop-down option areas of the software.
  • Users can scan the Asset barcode into the Related Asset area of the New/Edit
    Ticket screens.
  • Users can now scan the Asset barcode into the Loaner/New Asset field on the
    New/Edit Ticket screens.
  • User and Location barcodes can now be scanned on the Submit Ticket forms.
  • The Submit and Print Receipt button is no longer accessible if Print Receipt is turned off in the System Settings.
  • A print button has been added for Staff Policies.
  • Users with the Tech Champion and View Only can now view the Information Releases and Student AUP fields.
  • The Anticipated Replacement Date auto calculates when utilizing the Bulk
    Update or Asset Import features.
  • The button to make notes in Help Desk tickets Private are now labeled correctly, so if the button is clicked the notes will be flagged as private.
  • The Margins on the Ticket Printouts have been adjusted for additional text outside
    of the normal margin boundaries.

Release 3.32.0

  • The addition of two Standards Reports for Turn In and Assignment. These reports allow from an administrative level the ability to run the number of devices assigned and turned in per school. It provides the counts and percentages per school so that the district has an idea of where the district stands with device assignment and turn in.
  • The addition of a Print All button on the Manage Assets screen. This button allows you to print out notices that can be given to students in regards to their assigned assets prior to turn in or others time throughout the year. It will only print what you have filtered on the screen. Also, there is a custom message box in the Asset Settings to change what is on the notices.
  • The release of upgraded Dymo Software code so that the printers should be more compatible with the system regardless of updates to the drivers.
  • The addition of a Submit and Print Receipt button on the Turn In screen. This allows users to have the option to print a receipt or not based on the user turning in the device’s preference rather than only having one option.
  • The addition of the ability to Turn In multiple devices. There is now a setting to allow users to turn in two devices rather than just one at a time.
  • Increased font size on the Print Label option under the Ticket Actions. This allows for better clarity in reading the details of the ticket for the shipping label.

Release 3.15.0

  • Added a system setting on tickets that you can require closure notes and closure time on the ticket before it can be marked closed.
  • Added a system setting allowing for the ability to truly make notes private.  You can specify which user groups can see the notes.

Release 3.12.0

  • Fixed an issue with Status column not showing on the manage screens.
  • Fixed an issue on the student profile screen so they can see assigned assets they have.

Release 3.11.0

  • Added an email to be sent to technician to notify them when an email to ticket created ticket has been updated or has a new message.
  • Added created date on the email ticket screen.
  • Added associated invoices to the assign screen.
  • Changed external id to user id on the custom reports.

Release 3.10.0

  • Added Closure Notes to the submit ticket screen.
  • Added Ticket Status to the submit ticket screen.
  • Lock the related user field for students on the submit ticket screen.

Release 3.9.0

  • Added an option to Default All Accessories on the assign screen settings.
  • Addressed an issue with email attachment names.
  • When assigning an asset to a student allow the user to see any assets assigned to the student regardless of site restrictions.
  • Added ability to be able to add a person to 2 different tenants and use the same email with SSO.

Release 3.5.0

  • Added related user grade level to the edit ticket screen.
  • Fixed the url on the ticket email to redirect to tenant login page.
  • Added closure type to the automated emails.
  • Added a new field called Platform to the ticket screen.
  • Added secondary parent first name, last name, and email address to the student record.

Release 3.2.0

  • Added a Support Request link under the ? in the top right hand corner of the software.
  • Added Support End Date to the asset manage screen.
  • Sort Email to Tickets with newest at the top.
  • Added ability for Office 365 SSO logins.

Release 3.1.0

  • Add Homeroom Teacher field to the Standard Report: Assets by Assigned To/Held By User. Also, make it a sort option.
  • Added ability to auto route email to ticket.  (If the user email matches a user in the system and the site has a default technician set.

Release 3.0.0

  • Added asset condition to the Turn In printed receipt.
  • Fixed logo on ticket email to auto scale.
  • Added ability for email to ticket.
  • Added ability to email back and forth from the ticket or directly from email on the email generated tickets.
  • Added funding id to the bulk update screen.
  • Added State Student ID to the Users custom reports.

Release 2.21.0

  • Ability to restrict ticket forms to specific user groups.  This will allow you to restrict who has access to each form.  If this is blank everyone can see it, but you can add a single group or multiple groups as well.

Release 2.20.0

  • Added Purchasing Information as a column choice on the Manage Asset screen.
  • On the Google Information button, could we limit the Users displayed to the last 3 users rather than all.
  • Add the related asset to the user profile page.